QuoteHub Admin UI: Streamlining Order Management & Customer Support
Following the successful launch of QuoteHub AI, we developed the QuoteHub Admin UI—a powerful web-based interface designed to give administrators full visibility and control over the orders and customer interactions flowing through the platform. This dashboard ensures seamless management of quotations, user inquiries, and retailer interactions in real time.
Bringing Operational Control to the Next Level
The Admin UI provides QuoteHub's internal team with all the tools necessary to monitor platform activity, handle customer requests, and optimize service delivery. Built as a web-based application, the dashboard allows administrators to oversee operations from anywhere, making QuoteHub AI a fully scalable and efficiently managed ecosystem.
Key Features & Technologies
- Real-Time Order Monitoring: Live tracking of all incoming and processed orders, providing full visibility into platform transactions.
- User & Retailer Management: Allows administrators to manage electricians and wholesalers, adjusting access, resolving issues, and ensuring smooth interactions.
- AI-Driven Request Processing: Integrates with OpenAI and Azure to help categorize and route job requests efficiently.
- Payment Gateway Oversight: Full visibility into transactions processed through Two and Stripe, including refunds and reconciliations.
- Automated Order Processing: Seamless integration with Shopify ensures smooth order placement and fulfillment with wholesalers.
- Customer Support Tools: Built-in ticketing system and direct messaging functionalities to handle customer inquiries.
- Gamification Analytics: Monitors user engagement and rewards via Propello to optimize retention strategies.
- Postcode & Address Verification: Loqate integration ensures accurate address validation for deliveries.
- Offline Data Syncing: Ensures that data captured in the QuoteHub AI app while offline is processed correctly when connectivity is restored.
- Authentication & Security: Uses Auth0 for administrator authentication, ensuring secure and role-based access to sensitive data.
- Performance Insights: Custom reports and dashboards allow administrators to analyze user behavior, quotation success rates, and transaction trends.
The QuoteHub Admin UI plays a critical role in keeping the platform running smoothly, ensuring orders are processed efficiently, and providing the customer support team with the necessary tools to assist users. As QuoteHub AI continues to grow, we are refining the Admin UI to add even more automation, predictive analytics, and workflow enhancements.
